Which of the following statements about setting up one’s strategy to write an adjustment refusal is true?
A. You should never include a date reference early in the message.
B. You might begin at a point of common agreement and then explain how the case at hand is an exception.
C. You might state the facts, being sure to explain how the reader is culpable for the situation.
D. You should warn the reader and explain the consequences of making frivolous claims.
E. You should use an aggressive tone.
