Julie places her previously purchased coat on the counter with the receipt you are not sure of the company policy she wants a credit for the price difference the associate should.
A. Suggest the customer return the coat and buy it again.
B. Ask the customer to wait while the sales associate asks the manager for approval.
C. Tell the customer there is nothing the associate can do to help her and move on to
The next customer.
D. Suggest the customer pay more attention to sales dates in the future.
