During a busy afternoon at the pharmacy, a patient dropped off a prescription and waited to have it filled. When the prescription was filled, no one took responsibility for checking the prescription, and the dose was wrong. The patient had to wait until the prescription was refilled correctly. What could have improved the teamwork? Check all that apply.
a) Telling the patient not to wait in the pharmacy
b) Having each team member be clear about his or her role and responsibilities
c) Following conflict resolution processes
d) Establishing clear communication
e) Using a quicker protocol for filling prescriptions
