You manage the social media presence of a magazine publisher. a customer posts a comment questioning the accuracy of a recently published article. you can see that the customer misunderstood some of the statements in the article and that this confusion has led her to take issue with it. how should you respond to the customer?
O tell the customer that she is wrong and that she should try reading the article again politely correct the customer, refer her to sources that clarify the content, and show appreciation for her interest.
O delete her comment.
O you don't want other readers to be influenced by her misunderstanding.
