Heidi is clearly driven to achieve high performance. For example, she insists that all her franchise owners adhere to standards she has established, and she holds people accountable for performance. She asks you, “Is my focus on accomplishing tasks detrimental to the organization—does it have any benefits, or should I back off?” You respond that task-oriented behavior: Check all that apply.
1. Communicates to employees what is expected of them so they can meet performance standards
2. Ensures that the work that needs to get done does get done, using resources efficiently
3. Helps employees feel recognized for their hard work and impact on the organization and its customers
4. Results in the monitoring of work outcomes, in terms of quantity and quality, to make sure the organization and its people are doing the right things the right way
