Kevin manages a diverse team. One team member is very quiet and deferential, which Kevin finds somewhat offputting. Kevin has realized that his response to this employee is a sign of a diversity problem. He thinks the employee's demeanor signals laziness or shyness, but has learned that in the team member's culture, being deferential to work superiors is expected. What can Kevin do to understand the diversity issues in this situation?
a. Cultural sensitivity training
b. Promote the employee
c. Ignore the behavior
d. Request a transfer for the employee
