2.1 Define the term CONFLICT. (1x1)(1) 2.2 Give the difference between Inter-personal and intra-personal conflict and provide one example from each. (2x2)(4) 2.3 Discuss TWO importance of effective communication in resolving conflict. (2x2)(4) 2.4 Recommend TWO conflict resolution skills John and Lucas could implement to resist tension between them in a responsible way.
