John Smith left a message because he needed a refill for his prescription for Lipitor® 20mg that he takes daily. He left the name and phone number of his pharmacy. When youwent to his medical record, you found there are three John Smiths as patients in thepractice and all take this medication. He did not leave his date of birth or a phone numberas part of the message. What should you do?
a.Check to see who hasn't had a refill called in lately and call it in for him.
b.You cannot do anything until he calls back to see why the medication wasn't calledin.
c.Call the prescription for the John Smith who had the most recent appointment.
d.Call each John Smith to see if he was the one requesting the medication refill
