When dealing with a customer who is complaining about a mistake your company has made what is it best to do? He is using the phone that needs troubleshooting. Which of the following is the best thing to say to him?
a) I'd be happy to help you now, but I'll need you to call me back using a different phone. my direct extension is 7456.
b) Unfortunately, you called in using the same phone you want me to troubleshoot. Is there another number i can use to call you back right away?
c) I'd be happy to help you now, but we will need to speak on a different phone. Please call me back at 800 - 555 - 1973. my direct extension is 3967.
d) I'd be happy to help you now, but we will need to speak on a different phone. Is there a number i can use to call you back right away?
