April works as a case manager at the One-Stop Career Center. She has been seeing customers back-to-back all day long. A customer has just walked in the door without an appointment. She wants to help the customer, but she has not had lunch or completed her time sheet for the past week. She thinks to herself, "oh well, the customer won't mind if I eat and work while talking to her." What principle is April breaking?
a) Principle of positive communication
b) Principle of self-care
