Pritesh is an HVAC technician at a local high school. His job involves assisting in air-conditioning and heating system repairs and maintenance. He wants to become the lead technician at the school. Pritesh has all the qualifications and technical skills needed for the job. For example, he knows about electric wiring and piping systems. His supervisors always praise his work. But Pritesh sometimes struggles with communication and collaboration. The other day, Pritesh had to show a new technician how to access the digital learning course about electric wiring. He struggled to log onto the computer. Pritesh couldn’t access the website and couldn’t show the school’s new maintenance staff how to set up an account to view the training. He had helped his supervisor create this process, but Pritesh still had a lot of trouble leading another new technician through the same process today. He couldn’t figure out how to navigate the different software and understand the security required to set up an account. Instead of explaining his problem, Pritesh asked the new technician to figure out the process. Then, he left work for the day. He also did not inform his supervisor about the difficulty he was facing. After about five months, the position of lead technician becomes available. Pritesh thought he would get the job because his work was always good. He approached his supervisor, expecting to become the lead technician. But the supervisor gave that job to one of Pritesh’s coworkers. It left him disappointed and confused.In the scenario, what issues did Pritesh face? Why do you think he faced these challenges?
