Mrs. Carlson is a warrior and admits that she is often confused when it comes to navigating her health plan and the healthcare system. She asks Joyce, her devoted sales agent, who she can contact if she needs help when she becomes a devoted health member. How should Joyce respond?
a. Provide Mrs. Carlson with a list of contact numbers.
b. Offer clear and detailed information on who Mrs. Carlson can contact for assistance.
c. Advise Mrs. Carlson to figure it out on her own.
d. Ignore Mrs. Carlson's request.
