A customer calls into a Call Center to get an update on their current outstanding payment. Consider the following use case:
1. The customer provides the Customer Id to the call center representative.
2. The call center representative inputs the Customer ID into a web application.
3. Data is scraped from the web application.
4. Calculations are performed by the robot.
5. The outstanding amount is provided to the customer over the telephone by the representative.
If this process is automated, what is the minimum number of steps that require manual intervention?
