You are a group of managers in charge of food services for a large state university in Perak. Recently, a survey of students, faculty and staff was conducted to evaluate customer satisfaction with the food services provided by the university’s eight cafeterias. The result were disappointing, to put it mildly. Complaints ranged from dissatisfaction with the type and range of meals provided, operating hours and food temperature to frustration about unresponsiveness to current concerns about healthful diets and the need of international students. You have decided to form a team that will further evaluate reactions to the food services and will develop a proposal for changes to be made to increase customer satisfaction.
a. Explain the type of team that must be established to develop a proposal for changes. [2 marks]
b. Elaborate four (4) factors that must be considered in order to make your team effective.
[8 marks]
