A Canadian bank has received multiple complaints from customers concerning its Philippines-based call center. The bank is exploring the possibility of moving the call center back to Canada. This would require the closure of the Philippines operation and the establishment of a Canadian-based operation. Setting up the new call center in Canada would require significant efforts in HR planning to ensure a smooth transition of operations. The HR director has tasked you (the HR manager) with investigating various options including downsizing, restructuring, and/or retraining.
Critically evaluate the major concerns and problems faced by an HR manager in such a scenario and make a recommendation as to how you (in the role of HR manager) might approach these circumstances. What should your first steps be?
minimum of two (2) sources referenced (at the end of your answer) and cited (as appropriate within your answer). Your response (minimum of 300 words) should be a thoughtful, objective academic analysis of the OBHR concepts
