11. Diversity is the overall consequence of the individual differences present in the workforce. True or false?
12. Showing sensitivity means-
a) being aware of your own assumptions and prejudices and challenging them
(b) ignoring cultural norms and practices when you work with others
13. Communication includes speaking, listening, use of body language and written communication. True or false?
14. Cultural differences can include –
(a) different ideas about movies
(b) reading body language differently
