Each expense report that has to be sent back has a $45.00 PONC attached. After examining the data, select a problem and work through the first three steps for eliminating nonconformance. a. Define the situation. Clearly describe the problem and the process where it is found, including a calculation of PONC. Plan the solution: Who needs to be involved? - What measurement will show us that corrective action has been effective? When must the problem be solved? b. How could the problem be fixed? *: c. Using any of the techniques discussed in your workbook, identify possible root cause(s).: . QUALITY EDUCATION SYSTEM FOR THE INDIVIDUAL
