Please respond to the following prompt. Once you reply, you will see your peers' insights. You are expected to reply to (2) peers' insights.
Prompt: In our lecture, we reviewed Hellmann's' focus on Quality and their efforts in exceeding Customers' expectations, following a prior Warehousing, Distribution, and Logistics Service Provider's poor performance. Do you agree with Hellmann's solutions and what are your thoughts in regards to the following Quality themes?
-Customer needs & wants: What’s the difference?
-Design a product or service that meets or exceeds customer wants
-Design processes that facilitate doing the job right the first time.
-Keep track of results: Monitor (real-time, reporting, business reviews).
-Extend these concepts throughout the supply chain: Where else could Hellmann help these customers?
-Top management must be involved and committed: How important is this?
