You have received an email complaint from a valued customer, Marcus Garcia, regarding your Customer Service Department. Mr. Garcia noted that the wrong item was received and that the representative he spoke with was very rude. Respond to Mr. Garcia with your apologies and give two suggestions on how the service could have been improved. - Give the reason for your email and include the improvements that are currently being made to the Customer Service Department. - Present your ideas clearly - Review your email to ensure there are no spelling mistakes or errors. - Feel free to come up with additional details (company name, order history, your title or contact information) Thank you.
