15. Orgaizational barriers to effective communication consist of: A. Conflicting signals B. Status differences C. Poor listening skilks D. Reclutance to communicate 16. Departmentalization is job grouping by: A. Customer, product, functional, work teams B. Customer, product, location, work teams C. Customer, product, location, functional D. Customer, location, functional, work teams. 17. One of individual skill to overcome barriers to communication is: A. Understand the richness of media B. Regulate information flow. c. Follow up D. Encourage two way communication 18. Stages of group development are: A. Forming, storming, norming, standarsizing B. Forming, storming, norming, performing C. Forming, storming, performing, determining D. Forming, storming, standardizing, determining 19. Standing plan excludes the following plan: A. Polciy B. Standard operating procedure C. Rules and regulations. D. Program 20. Emotional Intelligence excludes: A. Self-awareness. B. Managing emotions C. Empathy D. Self-efficacy
