1. Draw an assessment of what you have seen in your organization for your own department / division, wrt each of the following elements, in terms of technology implementations / innovations
a. transforming customer experience (Experience design, Customer intelligence, Emotional engagement)
b. transforming operations (Core process automation, Connected and dynamic operations, Data-driven decision-making)
c. transforming employee experience (Augmentation, Future-readying, Flexforcing)
d. transforming digital platform (Core, external facing, Data)
2. Think about what value has been created by the implemented technology for your organization and for whom (stakeholders)
3 Think about the technologies adopted and the capabilities acquired.
4.Try to quantify the value as much as possible.
