Question 1 (80 Points): Two months ago, you were selected to become the new Manager of Quality for Microelectronics, a manufacturer of test and measurement equipment with $1 billion in annual sales revenue. Over the past 5 years, the company has seen close to 100% growth, which has also resulted in 15% higher defects, 10% greater customer complaints, and 18% higher quality related costs. Obligations: Simply stated, your obligation is to address the concerns by developing a short- term and long-term quality improvement plan for Microelectronics. Inc. Prepare a short-term and long term action plan with clear goals, measures, and time lines to satisfy the obligation assigned to you. Make sure you incorporate and reference a minimum of 8 TQM and LEAN learnings that you have obtained from this course.
