Task: Answer following questions. 1. [10 points] Choose any organization that you're familiar with (Private/ public/ for-profit/ non- profit). List at least 5 operational activities of that organization. Briefly explain each activity in 1- 2 sentences. List 3 non-operational activities of the organization and explain each in 1-2 sentences. 2. (10 points) Briefly describe a customer experience you have personally encountered where you were unsatisfactory with: a. a good (not the buying experience; the good) (Min. 50 words) (5 points) b. a service (should not related to purchase of a good) (Min. 50 words) (5 points)
