(a) How do customers judge the quality of a Wegmans supermarket? (15 marks)
(b) Indicate how and why each of these factors is important to the successful operation of a
supermarket like Wegmans: (35 marks)
i. Customer satisfaction.
ii. Forecasting.
iii. Capacity planning.
iv. Location.
v. Inventory management.
vi. Layout of the store.
vii. Scheduling
