chapter 16 sam has worked for the company for 30 years and is very good, although slow at his job of putting together reports on the department's performance. recently, susan, his new manager, talked with him about adopting a new software program that would make his job easier and quicker to accomplish, and allow him to take on additional responsibilities. sam doesn't want to adopt this new software, because his old way of doing the reports has worked just fine. how would you describe the most likely cause of sam's resistance?
