mrs. o'shea, a 5th grade teacher at birch elementary school, sees her neighbor, mrs. haas, at the local grocery store. below is an excerpt of their conversation. mrs. haas: i heard that your school principal, mr. west, has been in the hospital. how is he doing? mrs. o'shea: yes, he has been at memorial hospital since yesterday. his wife told me he was having some chest pain yesterday morning. mrs. haas: yes, that is what i heard also. how could mrs. o'shea have handled this situation better?
