geraldo is a customer care executive at a telecommunications service provider. he receives a complaint from a customer about an unnecessary $20 charge on his phone bill. if the company follows the customer service management process, geraldo is most likely to . a. provide a quick response to the customer using customer care software b. resolve the complaint only if the customer is highly valuable to the company c. forecast whether such problems will arise in the future d. integrate the company's internal capabilities with the customer's needs
