oona checked online to find out when the latest movie was showing at the local theater. the theater website listed 10 am as one of the showtimes, which was perfect because oona had 12:30 pm lunch plans with out-of-town friends. when she arrived at the theater, however, not only was the theater closed, but she saw that the first showing for the move was actually 11 am, not 10 am, as listed on the website. oona was disappointed. what can the theater do to make up for this service failure?
