In terms of customer service issues, which of the following is the least likely reason for using a robust CRM?
A CRM can optimize the information shared among departments, resulting in better management of existing accounts.
A CRM can enable members of pertinent departments to have access to all the relevant information, enabling them to answer queries and resolve problems quickly and easily.
A CRM can provide a company's marketing department with information needed to identify and target new customers.
A CRM can provide a more rapid response to queries and concerns by forwarding the query to the right department.
