Complete the table by selecting the dimension of quality that each service value addresses.
Ritz-Cariton Service Value Durability Features Conformance Perceived Quality
I build strong relationships and
create Ritz-Carton guests for life. 0 0
I am always responsive to the
expressed and unexpressed wishes
and needs of our guests. 0 0
I am empowered to create unique,
memorable, and personal experiences
for our quests. 0 0
