As a head nurse, you are concerned about the service orientation on your unit. Which of the following findings and approaches might provide useful information for you?
a. Patients find nurses friendly and accessible; data are aggregated for the institution as a whole.
b. Data indicate that nurses are responsive to requests for assistance; data are available for the unit and the institution.
c. Specific questions related to management of comfort are included for the institution as a whole.
d. The survey asks for a range of responses for the unit and the organization, with a focus on facilities, such as cleanliness and responsiveness of administrative services.
