10. A sales rep is displaying his company's newest smartwatches at a tech show. He's the only exhibitor offering a discount to those who buy today. A prospect he's talking to hesitates at the price and asks for some information to take away with her. What should the rep do? a. Ask her to set aside price for now and coniirm that the smartwatch meets her needs b. Give her a brochure and his business card, and ask that she call him directly c. Offer her an additional discount on top of the current promotion d. Give her a brochure and encourage her to come back before the end of the day to take advantage of the discount e. Ask for her email address to send her information on the next sale 11. A sales rep is showing a customer engagement rings. The customer shows interest in a particular ting, but when the rep mentions its price, he hesitates, saying. "Let me think about it. Which response (s) would be effective? Select all that apply a. Tell him about any free services offered with ring purchase b. Agree that he should take his time making this important decision c. Encourage him to come back in a few weeks when the rings are on sale d. Mention that the prices of the rings in this collection could increase soon e.Tell him about an available payment plan f. Ask him if the price is the only thing holding him back 12. A sales rep at a store is helping a customer choose a computer. After a brief conversation, he offers her one that best meets her functionality and price needs, but she tells him she's had bad experiences with that brand's customer support. Which response (s) would be effective? Select all that apply a. Suggest she buy a low-cost service contract in case the computer has issues b. Remind her that he's an expert and wouldn't recommend a bad option c. Immediately recommend a more expensive brand; acknowledge that it's above her price range, but at least she won't worry about its quality d. Call over his supervisor to offer a second opinion on the computer he recommended e. Acknowledge her past experience and ask what happened f. Reconfirm her needs and explain how this computer meets them 13. A travel agency specializes in vacation packages that provide the best value. An agent offers a prospect a package that would meet his needs. The prospect claims that he can create his own package online and save money by not using an agent. Which response (s) would be effective? Select all that apply a. Ask for an opportunity to show him the savings, trip insurance, and special perks her agency can offer b. Ask him to call her back and tell her if he finds a better deal c. Assure him that the agency's buying power and connections offer the best packages for the lowest price d. Ask the agency owner if there are any better offers she can provide to save the sale e. Thank him for considering her agency and encourage him to call her directly if he can find a package to moet his needs 14. A sales rep is on a call with a team that makes purchasing decisions for one of her prospects Each team member summarizes their unique problems. The team manager says that their current provider charges less than what the sales rep is offering which response (s) would be effective? Select all that apply a. Thank the manager for sharing their objection to the price b. Highlight the unique features her company can offer to address the team's needs c. Listen to the team's problems and ask to address the major points on the next sales call d. Assure them that her company can address all their problems in time, but they need to commit to her company first e point out how their current provider's solution doesn't address some of the team's needs.
