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Apologize for the inconvenience while checking for outages and troubleshoot if needed.
While on the phone with a customer they say, "What do you mean the only appointment you
have is three weeks away? My service is out and I need it fixed immediately for work!"
What would you do?
Advise the customer to calm down and offer a courtesy credit for the inconvenience.
Apologize for the inconvenience and advise the customer to try unplugging the device since it
fixes most issues.
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