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A customer was unaware that their membership had expired but are in need of assistance.
They ask if there's anything you can do to help them.
What would you do?
Set up the necessary service so a technician can get there quickly then advise the customer
that it will be an out-of-pocket expense.
Reassure the customer we can provide service as an out-of-pocket expense. Assist them and
offer the opportunity to address the expired membership.
Tell the customer the membership expired and advise them to call back once they obtain the
necessary coverage.
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